Returns & Refund Policy
Return & Refund Policy
We offer a 30-day return policy. You have 30 days from the date of delivery to request a return.
To be eligible for a return:
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The item must be unworn and unused
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In original condition
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With tags attached
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In original packaging
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Proof of purchase is required
To initiate a return, please contact us at support@montvoir.com.
Returns must be approved before being sent back. Items returned without prior authorization will not be accepted.
Return Shipping
If your return is approved, we will provide instructions for returning the item to our U.S. fulfillment warehouse in Michigan.
Return shipping costs are customer responsibility].
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us within 7 days so we can resolve the issue promptly.
Non-Returnable Items
We do not accept returns on:
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Sale items
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Gift cards
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Personalized or custom products
Refunds
Once we receive and inspect your return, we will notify you of approval. Approved refunds are issued to your original payment method within 10 business days.
Processing times may vary depending on your bank or card provider.
If 15 business days have passed since refund approval, please contact us at support@montvoir.com.
Contact Information
Montvoir
Operated by Highland Ecommerce PTY LTD
Registered Office:
5 Fairway Drive
Kew East, Victoria 3102
Australia
U.S. Fulfillment Warehouse:
3053 Sunset Ln
Traverse City, Michigan
United States
Phone: +1 (231) 819-2627
Email: support@montvoir.com
Customer Support Hours (Eastern Time):
Monday–Friday | 9:00 AM – 5:00 PM
Weekend | 11:00 AM – 4:00 PM